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Privacy Policy

Effective date: 21 February 2026

This Privacy Policy describes how Memory Lane Collective ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Full name

  • Email address and phone number

  • Event and booking details

  • Payment and transaction details (where applicable)

  • Photographs and video recordings taken at events

  • Website usage data such as IP address, browser type, and device information

2. How We Collect Information

We collect personal information in the following ways:

  • When you submit booking enquiries or complete booking forms

  • When you communicate with us via email, phone, or social media

  • When you subscribe to newsletters or marketing communications

  • Automatically through cookies and website analytics tools

  • During events where our photo booth services capture photographs and video recordings

3. How We Use Your Information

We use personal information for the following purposes:

  • Providing and managing our services

  • Processing bookings and payments

  • Communicating with you regarding your event or enquiry

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

4. Consent

By engaging our services, attending events where our services are provided, or using our website, you:

  • Consent to the collection and use of your personal information as outlined in this Privacy Policy

  • Acknowledge and consent to the capture and use of photographs and video recordings at your event for promotional, marketing, portfolio, and public relations purposes

  • Understand that images may be published on our website, social media platforms, and other marketing materials

If you do not wish for your image to be used for promotional purposes, you must notify us in writing prior to or during the event.

5. Disclosure of Personal Information

We may disclose personal information to:

  • IT service providers and cloud hosting providers

  • Payment processors and financial service providers

  • Marketing and communications platforms

  • Professional advisers such as accountants or legal advisers

  • Government or regulatory authorities where required by law

We do not sell personal information and do not disclose personal information to third parties for their direct marketing purposes without your consent.

6. Data Security

  • Secure cloud storage solutions

  • Password-protected systems and access controls

  • Encryption of payment processing where applicable

  • Reasonable safeguards to prevent unauthorised access, loss, misuse, or disclosure

7. Cookies and Web Tracking

  • Analyse website traffic and performance

  • Improve functionality and user experience

  • Personalise content and remember user preferences

You may manage or disable cookies through your browser settings.

8. Overseas Disclosure

We may store or process personal information using third-party service providers located outside Australia, including cloud hosting providers.

  • Data may be stored on servers located overseas

  • We take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles

9. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at hello@memorylanecollective.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.